AVZ Wholesale
Frequently Asked Questions
Everything you need to know about ordering with AVZ Wholesale.
01How do I place an order?
Place your order on the website just like you would any regular online shopping. You will see the active order window. If applicable, complete payment and send POP to secure your order.
02When is payment required?
Payment is required upfront, unless the order needs reviewing before it can be confirmed which is the case with some suppliers due to MOQ requirements. Orders are only processed once payment is received.
03Can I change or cancel my order?
No—once orders are submitted to suppliers, they cannot be changed or cancelled. You can cancel an order while the order window is still open, but not after it has closed.
04How long will my order take?
Timelines vary by supplier and order cycle. Estimated lead times are communicated with each order but you can work on 1-2 weeks after the order window has closed.
05What if I collect late?
Late collection may affect product quality and there is always a chance that something might go missing. AVZ Wholesale cannot guarantee condition of goods collected outside the advised timeframe.
06What if something is out of stock?
If an item is unavailable, a refund will be issued.
07Do you offer refunds or returns?
Only for damaged or incorrect items and only if the supplier agrees to a refund. Issues must be reported within 24 hours of collection with photos.
08Are there additional fees?
The prices you see include the admin fee and you will see the R15 transport fee when you order. Some suppliers charge courier fee according to the weight and size of our order and is often between 5-15% of your order value.
09How will I receive updates?
All order updates are shared via the website and direct communication (email/WhatsApp where applicable).
Still have a question? Reach out via your usual WhatsApp or email channel and we'll be happy to help.
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